:root{--ink:#11263a;--muted:#667789;--line:#dce5ea;--paper:#f5f8fa;--blue:#1768a6;--navy:#123c63;--mint:#d9f3ed;--amber:#fff1c7;--red:#b42318;--radius:18px;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper)}*{box-sizing:border-box}body{margin:0;min-height:100vh}.app-shell{max-width:1050px;margin:auto;min-height:100vh;padding:0 24px 92px}.topbar{height:78px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line)}.brand{display:flex;gap:10px;align-items:center;color:inherit;text-decoration:none}.brand>span{width:37px;height:37px;border-radius:11px;background:var(--navy);color:white;display:grid;place-items:center;font-weight:800}.brand strong,.brand small{display:block}.brand small{font-size:10px;letter-spacing:.14em;color:var(--muted);margin-top:2px}.profile{border:1px solid var(--line);background:#fff;border-radius:99px;padding:9px 13px;color:var(--navy);font-weight:700;cursor:pointer}.page{padding:34px 0}.eyebrow{font-size:11px;letter-spacing:.14em;font-weight:800;color:var(--blue);margin:0 0 8px}.title{font-size:clamp(29px,4vw,45px);letter-spacing:-.045em;margin:0 0 10px}.sub{margin:0;color:var(--muted);max-width:650px;line-height:1.55}.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px;margin:28px 0}.grid.two{grid-template-columns:repeat(2,1fr)}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:19px}.card h3{margin:5px 0;font-size:18px}.card p{color:var(--muted);line-height:1.45;margin:8px 0}.metric b{font-size:28px;display:block}.metric small{color:var(--muted)}.primary,.secondary,.text-button{font:inherit;font-weight:700;border-radius:11px;cursor:pointer}.primary{background:var(--blue);color:#fff;border:0;padding:13px 17px}.secondary{background:#fff;color:var(--navy);border:1px solid var(--line);padding:11px 14px}.text-button{background:transparent;border:0;color:var(--blue);padding:4px}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:17px}.section-head{display:flex;justify-content:space-between;align-items:end;margin:30px 0 12px}.section-head h2{font-size:19px;margin:0}.list{display:grid;gap:10px}.ticket{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;display:grid;gap:8px}.ticket-top{display:flex;justify-content:space-between;gap:10px;align-items:start}.ticket h3{font-size:16px;margin:0}.ticket p{margin:0;color:var(--muted);font-size:14px}.meta{display:flex;flex-wrap:wrap;gap:8px;color:var(--muted);font-size:12px}.pill{font-size:11px;font-weight:800;letter-spacing:.04em;border-radius:999px;padding:5px 8px;background:#e7f1f8;color:#15517d;white-space:nowrap}.pill.high{background:#ffdfdd;color:var(--red)}.pill.done{background:var(--mint);color:#126050}.pill.wait{background:var(--amber);color:#765400}.form{display:grid;gap:16px;max-width:720px;margin-top:25px}.field{display:grid;gap:7px;font-weight:700;font-size:14px}.field input,.field select,.field textarea{font:inherit;font-weight:400;border:1px solid #b7c6d0;border-radius:10px;padding:12px;background:#fff;color:var(--ink)}.field textarea{min-height:120px;resize:vertical}.toggle{display:flex;gap:8px}.toggle button{flex:1;background:#fff;border:1px solid var(--line);padding:12px;border-radius:10px;font-weight:700;color:var(--muted);cursor:pointer}.toggle button.active{border-color:var(--blue);color:var(--blue);background:#edf7ff}.notice{background:#eef7fa;border-left:4px solid var(--blue);padding:14px;border-radius:8px;color:#345}.nav{position:fixed;bottom:0;left:0;right:0;background:rgba(255,255,255,.97);border-top:1px solid var(--line);display:flex;justify-content:center;gap:4px;padding:10px;z-index:5}.nav button{border:0;background:transparent;padding:8px 16px;color:var(--muted);font:inherit;font-size:12px;cursor:pointer;border-radius:10px}.nav button.active{background:#e9f3fa;color:var(--navy);font-weight:800}.login{max-width:560px;margin:11vh auto}.login .card{padding:34px}.empty{padding:28px;color:var(--muted);text-align:center;border:1px dashed #b9c9d3;border-radius:14px}.toast{position:fixed;top:90px;left:50%;transform:translateX(-50%);background:#173c59;color:#fff;padding:11px 15px;border-radius:10px;opacity:0;pointer-events:none;transition:.2s;z-index:9}.toast.show{opacity:1}.loading{color:var(--muted);padding:30px}.small{font-size:12px;color:var(--muted)}@media(max-width:650px){.app-shell{padding:0 16px 86px}.topbar{height:68px}.grid,.grid.two{grid-template-columns:1fr}.page{padding:25px 0}.title{font-size:32px}.section-head{margin-top:23px}.nav{justify-content:space-around}.nav button{padding:8px}.ticket-top{align-items:start}}